To the Editor:
Virginia Hospital Center excels in many medical arenas and is a stand-out in the region. However, aside from its outstanding medical reputation and recent glowing achievement of the hard earned Magnet Nursing status, it appears the hospital leaves no stone unturned when it comes to excellence.
The Starbucks located in the lobby of the hospital is a well-attended gathering hole for popular drinks and good pastries. As a true lover of lattes, I am a frequent customer when I visit the hospital or adjacent medical offices.
It would seem as though anyone could make a good latte and make it right but that is not a fact nor is it a simple one. When I recently encountered Abril Ceasar, the employee manning the hospital Starbucks outlet, it was immediately apparent to me that she takes her job seriously and works conscientiously. Not only did she prepare my drink expeditiously, she made it perfectly. I ordered it “extra hot,” and it was, in fact, extra hot. She added the right amount of flavoring, filled the drink cup to the brim — as it should be — and handed it to me with a smile and pleasant demeanor.
What a treat to place an order and have it right the first time without a glitch. A simple task? One would think so, but that is not often the case in many establishments.
Once again, Virginia Hospital Center does it right with every last detail — even down to the lobby-based Starbucks. Abril Ceasar, the employee who faces an ongoing line of customers amidst the pressure of explicit requests and hurried demands, cheerfully, calmly, and conscientiously does her job exceedingly well. Her performance is another feather in the cap for Virginia Hospital Center.
Karen L. Bune
Arlington